PRC-Saltillo Product Support

If you have questions about your device, or believe it may need repair, please refer to the PRC or Saltillo resources or technical support links below.

• Live Chat service representatives are available to assist you from 8:00 a.m. – 4:00 p.m EDT, Monday – Friday.
• Please contact PRC-Saltillo Service by email service@prc-saltillo.com or phone 800-262-1990 with questions.
• For specific product line questions:
  • Accent: accentsupport@prc-saltillo.com 
  • NovaChat: novachatsupport@prc-saltillo.com 
  • Via: viasupport@prc-saltillo.com 
• Request Support, Device Repair or Device Transfer of Ownership: https://prc-saltillo.com/support-request 
• Check a ticket: https://prc-saltillo.com/tickets 
• Dedicated vs. Non-Dedicated Configurations: https://prc-saltillo.com/dedicated-non-dedicated 

PRC-Saltillo Industry Leading Warranties

Our commitment to customer service and quality is reflected in our best-in-the industry standard warranty and support, as well as our unique Peace of Mind Add On Warranty for unlimited repairs regardless of frequency or cause. Click here for details about all our warranties.

To purchase a Peace of Mind Warranty, please visit our store.

Funded Device Repair

Learn about device repair through Insurance, Medicaid, or Medicare.

Looking for help with Versa accessories?

Email versasupport@prc-saltillo.com or click here

Ayuda En Español

Teléfono:
800-262-1984 opción 3

Lunes a Viernes 9:00 a.m. to 5:00 p.m. EST

Email: espanol@prc-saltillo.com

Need a different language?

With access to translators for 200+ languages, we offer the support you need! Simply call the appropriate number below, tell us what language you speak, and we will connect you a translator for the duration of the call.

• Support/Service/Repairs: 800-262-1984 option 3
• Funding (Medicare/Medicaid/Insurance): 800-268-5224
• To place an order (non-funded): 800-262-1984
• Other: 800-262-1984