IMPORTANT NOTICE FOR ACCENT USERS

Updated 5/2/24 to remove additional weekend hours. 

4/25/2024 update: (weekend hours added for 4/27 & 4/28)

4/22/2024 update: (correction to AC 800 Serial numbers and instructions within the links below updated to include resolving a missing keyboard)

Enabling individuals with speech and language impairments to successfully communicate and interact in their environment drives what we do every day at PRC-Saltillo. We live this Mission and go to great lengths to ensure peak performance of our AAC devices so our customers can have access to their voices anytime, anywhere.

On Thursday, April 18, 2024 an issue was detected that is currently preventing the Empower® software from loading on Accent® devices. Our team quickly identified the issue and has worked diligently to resolve it so that our customers’ voices can be restored.

For detailed instructions on how to fix your device, please follow the appropriate link below that best fits the serial number of your device. Serial numbers can be found on the back of your device.

• Accent 800 (serial numbers updated 4/22/24)
  • Serial numbers lower than 17799AC8
  • Serial numbers higher than 17799AC8
• Accent 1000
  • Serial numbers lower than 20000AC10
  • Serial numbers higher than 20000AC10
• Accent 1400
  • All serial numbers

We sincerely apologize for the interrupted communication experienced by our communicators and their support teams, and we are here to help should any additional assistance be needed. Please feel free to contact Tech Support via phone or email if the above instructions do not work or you need extra assistance. Due to the high volume of calls to our Tech Support line, the wait may be longer than is typical.

Tech Support Phone: 800.262.1990

Tech Support Email: service@prc-saltillo.com

 Monday – Friday, 8 a.m. – 7:00 p.m. ET

You may also reach out to your local PRC-Saltillo AAC Consultant for assistance. Find your consultant:  www.prc-saltillo.com/consultants

Thank you for your understanding. Please check back to this blog for any future updates.